Troubleshooting Steps

I. First, please make sure

1. You are using a plane which has a respective avionics units (i.e. GNS 530 or G1000). For example TBM has a G3000 which would not would out of box with G1000 (it can still be custom mapped though)

2. All three cables are connected (USB, HDMI, Power)

3. HDMI cable is connected to your graphics card and not motherboard. You can still connect to motherboard (which can have some performance benefits), however you need to activate that port in BIOS as by default motherboard HDMI port is disabled when graphics card is present.

4. If you have two units, please make sure that one is switched to MFD. Please open Windows Joystick Controller (please see below) and verify that the two units are shown (PFD and MFD)

II. Next, let's troubleshoot the unit hardware

1.

- Press Windows button and start typing "joystick". Open Joystick control and click on FlightSimBuilder GNS 530

2. Press any buttons on the unit and note if it's registering presses in windows. Please note for G1000, it will only show the buttons / knobs on the left side, since windows is only showing a limited number of inputs.

III. If the buttons registering, there is no problems with hardware so let's check the simulator

1. Uninstall your current launcher version

2. Download and install a latest launcher here 

3. Restart the sim / launcher and test it again

4. If still issues, try disabling the "Boost Mode" and restarting the launcher and the sim

If still no luck

If it's still not working, please take a screenshots of the following three things to support@flightsimbuilder.com

1. Windows joystick controller window screenshot

2. Launcher window screenshot

3. Launcher log.txt file located here (you can copy paste this path): %LocalAppData%\FlightSimBuilder\FlightSimBuilder Launcher