Troubleshooting Steps

1. FlightSimulator Known issues: If you have issues poping out your avionics in the simulator or have black bars around the avionics, please refer to Flight Simulator Bugs / Known Issues page

2. Launcher & FW update

Please make sure you have the most updated version of the launcher and firmware is updated.

If still issues or it’s an older unit and FW can not be updated via USB, try using older 1.2.0 version. Please keep in mind to use with MSFS 2024, the FW need to be updated, check for details on the launcher page. Both version of the launcher can be found here 

https://flightsimbuilder.com/pages/flightsimbuilder-launcher

3. Using correct airplane & avionics

1. You are using a plane which has a respective avionics units (i.e. GNS 530 or G1000). For example TBM has a G3000 which would not would out of box with G1000 (it can still be custom mapped though)

2. All three cables are connected (USB, HDMI, Power)

3. HDMI cable is connected to your graphics card and not motherboard. You can still connect to motherboard (which can have some performance benefits), however you need to activate that port in BIOS as by default motherboard HDMI port is disabled when graphics card is present.

4. If you have two units, please make sure that one is switched to MFD. Please open Windows Joystick Controller (please see below) and verify that the two units are shown (PFD and MFD)

4. Unit hardware

a) Press Windows button and start typing "joystick". Open Joystick control and click on FlightSimBuilder XXX device

G1000 users: If you have two units, please make sure you are showing both and one is showing as "FlightSimBuilder PFD" and another is "FlightSimBuilder MFD". If both shows as PFD, please make sure you change one of the units to MFD mode (you can find details in the instructions)

GNS 530 users: If you see "FlightSimBuilder GNS 430" instead of 530 in the list but you are trying to use it as 530, please make sure you change the unit to GNS 530 mode  (you can find details in the instructions)


Troubleshooting Steps

b. Press any buttons on the unit and note if it's registering presses in windows. Please note for G1000, it will only show the buttons / knobs on the left side, since windows is only showing a limited number of inputs.

Troubleshooting Steps

 

If still no luck

If it's still not working, please take a screenshots of the following three things to support@flightsimbuilder.com

1. Windows joystick controller window screenshot

2. Launcher window screenshot

3. Launcher log.txt file located here (you can copy paste this path): %LocalAppData%\FlightSimBuilder\FlightSimBuilder Launcher