When you check out, the system calculates your delivery date and shows it on the website and again on the order confirmation page. Orders usually ship within 1–5 business days, though this can increase during periods of high demand.

Yes — we ship worldwide, with shipping calculated for your address at checkout. For orders outside the US, import duties or taxes may apply. For select countries, these import fees are shown and collected right at checkout to simplify delivery; for other destinations they're collected by the carrier before delivery.

Once your order ships we email you a carrier tracking number. You can also check your order status any time on our order tracking page.

Connect the unit by USB and install the free FlightSimBuilder Hub. The Hub does all the input mapping for you — you do not need to create or assign controller profiles inside MSFS. See our setup instructions for step-by-step guides. Keep the Hub updated to the latest version and you're ready to fly.

No. MSFS detects the unit as a new controller with empty bindings — that's normal and should stay that way. The Hub handles the mapping, and adding your own bindings in MSFS can cause double-inputs. Also normal: the Hub's Sim Connection: Starting status — it won't switch to Connected, and that's fine.

MSFS (2020 and 2024) and X-Plane. Both are supported; while MSFS 2024 continues to mature, we currently see the most consistent results on MSFS 2020.

Three quick steps clear up most issues: update to the latest Hub version; test with a default aircraft (like the stock Cessna 172) before third-party planes; and temporarily move other add-ons out of your MSFS Community folder to rule out conflicts. For more, see our troubleshooting page — or email us a screenshot of the Hub and we'll get you sorted.

Pop-out profiles (G1000, G1000 NXi, G3X Touch) display the simulator's own avionics screens — pixel-perfect and always current with sim updates, but they only work in aircraft equipped with those avionics and need the screen popped out each session. Native profiles (Steam Gauges, G600TXi) are rendered by the FlightSimBuilder Hub from live sim data, and the GTN 750Xi is rendered by TDS's own software with deep Hub integration — either way: no pop-out, no per-flight setup, no pop-out FPS cost, and they work in any aircraft. The TNxi does all three; single-purpose panels do pop-outs only.

No — you can switch profiles in flight. Change the dropdown in the FlightSimBuilder Hub and your panel becomes a different avionics suite without restarting the sim or reloading the aircraft. Fly a G1000 leg, switch to the GTN 750Xi for the approach, all in the same session.

No — the touch digitizer is integrated at assembly and can't be retrofitted later. We recommend choosing Touch up front: it's a $100 difference, and 95% of our customers go with it.

Yes — like the real G1000, the PFD and MFD are separate displays. Each FSB unit can run either role (or any of the other six profiles), so a two-unit setup gives you a complete glass cockpit that can also become a G3X Touch pair or a TXi + GTN stack.

Every product is covered by a 2-year warranty. If anything isn't right within that period, we'll inspect, repair, or replace it at no cost — just email us and we'll send a shipping label.

Both. Units include panel-mounting brackets, and for a quick desktop setup you can use one of our stands. When you're ready, the same unit drops into an integrated aircraft panel and frame.

Yes — and without leaving the FSB ecosystem. FlightSimBuilder units are built with flush panel-mounting provisions, FlightVelocity's panel lineup is now part of FlightSimBuilder, and our own aluminum frame gives you a structure to expand into a complete cockpit over time. Start with one panel on your desk; end up with a full flight deck — same hardware, same Hub software, one vendor.

Yes — our Expert Installation is a guided remote session. You book a time, we connect to your PC with screen-share software, and we set everything up with you together. Learn more.

The FlightSimBuilder Hub has shipped continuous updates since launch — new avionics profiles, pop-out management improvements, and compatibility updates for MSFS 2024 (currently v1.28+). When Garmin ships new avionics or a sim update changes pop-out behavior, our software follows. Your hardware gets more capable over time, not less.

San Diego, California. Units ship from the US, and support emails are answered by the pilots and engineers who designed the product — not a ticket queue.