Return Policy

Returns & Refunds Policy

We want you to be completely satisfied with your FlightSimBuilder purchase. If you are not satisfied with your product for any reason, you may return it within 30 days of the purchase date for a refund.

Return Eligibility

To be eligible for a full refund, your return must meet the following criteria:

  • The product must be in new and unused condition. This means it has no scratches, scuffs, visible signs of installation or use, or any other cosmetic damage.
  • The product must be returned in its original, undamaged packaging with all included accessories, manuals, and parts.

Items that do not meet these criteria may not be eligible for a refund.

Return Process

To initiate a return, please email our support team at returns@flightsimbuilder.com to request a return and provide a brief description of the reason for return.

Shipping Your Return

You are responsible for all shipping charges incurred when returning a product to our facility in California. You are also responsible for any damage that occurs during return transit. We strongly recommend using a trackable shipping method and insuring your package for its full value.

Refunds

Once we receive and inspect your returned product, a refund will be issued to your original method of payment. While refunds are typically processed within 3-5 business days, please allow up to 10 business days for the credit to appear on your statement, depending on your financial institution.

Please note, our return policy is not intended to be used for returning an item with the sole purpose of re-purchasing it at a different price.

Cancelation Policy

If you order has not yet been shipped, we can cancel the order. There is a 3% credit card processing fee which is non refundable and will be deducted from the refund amount. Once the order is canceled, you will receive an automated email confirming the issuance of the refund. It usually takes 3-5 business days for the refund to show up on your credit card account, however it can be longer for non-US banks.

Questions

If you have any questions about our returns and refunds policy, please contact us at returns@flightsimbuilder.com.